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Brochures and Samples

Computer Based Training (CBT) / eLearning (ELN)

Brochures

ITIL Foundation, 2011 Edition

ITIL Awareness, 2011 Edition

ITIL Operational Support and Analysis (OAS), 2011 Edition

ITIL Planning, Protection & Optimization (PPO), 2011 Edition

ITIL Release, Control and Validation (RCV), 2011 Edition

ITIL Service Offerings and Agreements (SOA), 2011 Edition

ITIL Service Strategy (SS), 2011 Edition

ITIL Service Design (SD), 2011 Edition

ITIL Service Transition (ST), 2011 Edition

ITIL Service Operation (SO), 2011 Edition

ITIL Continual Service Improvement (CSI), 2011 Edition

ITIL Managing Across the Lifecycle (MALC), 2011 Edition

Samples*

ITIL Foundation, 2011 Edition

ITIL Awareness, 2011 Edition

ITIL Executive Awareness, 2011 Edition

ITIL Operational Support and Analysis (OSA), 2011 Edition

ITIL Planning, Protection & Optimization (PPO), 2011 Edition

ITIL Release, Control and Validation (RCV), 2011 Edition

ITIL Service Offerings and Agreements (SOA), 2011 Edition

ITIL Service Strategy (SS), 2011 Edition

ITIL Service Design (SD), 2011 Edition

ITIL Service Transition (ST), 2011 Edition

ITIL Service Operation (SO), 2011 Edition

ITIL Continual Service Improvement (CSI), 2011 Edition

ITIL Managing Across the Lifecycle (MALC), 2011 Edition

Instructor Led Training (ILT)

Brochures

ITIL Foundation, 2011 Edition

ITIL Awareness, 2011 Edition

ITIL Executive Awareness, 2011 Edition

ITIL Operational Support and Analysis (OSA), 2011 Edition

ITIL Planning, Protection & Optimization (PPO), 2011 Edition

ITIL Release, Control and Validation (RCV), 2011 Edition

ITIL Service Offerings and Agreements (SOA), 2011 Edition

ITIL Service Strategy (SS), 2011 Edition

ITIL Service Design (SD), 2011 Edition

ITIL Service Transition (ST), 2011 Edition

ITIL Service Operation (SO), 2011 Edition

ITIL Continual Service Improvement (CSI), 2011 Edition

ITIL Managing Across the Lifecycle (MALC), 2011 Edition

Samples

ITIL Foundation, 2011 Edition

ITIL Awareness, 2011 Edition

ITIL Executive Awareness, 2011 Edition

ITIL Operational Support and Analysis (OSA), 2011 Edition

ITIL Planning, Protection & Optimization (PPO), 2011 Edition

ITIL Release, Control and Validation (RCV), 2011 Edition

ITIL Service Offerings and Agreements (SOA), 2011 Edition

ITIL Service Strategy (SS), 2011 Edition

ITIL Service Design (SD), 2011 Edition

ITIL Service Transition (ST), 2011 Edition

ITIL Service Operation (SO), 2011 Edition

ITIL Continual Service Improvement (CSI), 2011 Edition

ITIL Managing Across the Lifecycle (MALC), 2011 Edition

*The sample CBT is a full version of the course that will run on your computer only once.

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©Copyright 2013 Pultorak & Associates, Ltd. All rights reserved. ITIL® is a Registered Trademark of the Cabinet Office. The Swirl logo™ is a Trademark of the Cabinet Office. IT Infrastructure Library ® is a Registered Trademark of the Office of Government Commerce in the United Kingdom and other countries. The International Organization for Standardization (ISO) is a non-governmental organization which is a network of the national standards institutes of 156 countries. ISO is the owner of the ISO/IEC 20000 standard.